Frequently Asked Questions
of Planners, Contractors, Excavators and Home Owners
Damage prevention begins with proper planning.
How much notice is required for location services?
Can you locate inside buildings?
How do I request this location service?
What are the hours of operation for Manitoba One Call?
How do I know if the ticket has been processed?
How much does this locate service cost?
What if I need to make a change to my locate request?
What can I expect from specific Manitoba utilities?
What is "Manitoba One Call"?
Manitoba One Call location service facilitates the location of utilities and other possible underground hazards as quickly as possible. Utility lines that lead to your property or are buried on your property are clearly marked. To avoid property damage and personal injury these utilities must be located prior to digging or excavating.
Which utilities are located?
This depends on where the excavation is taking place.
Manitoba One Call has an excellent understanding of what is buried in all areas of Manitoba.
Click here for a comprehensive list of possible underground utilities in Manitoba.
How much notice is required for location services?
Though some utility companies require a least two days notice, it can actually take up to three weeks to have all underground locates complete during peak months such as May through September.
The more complete and detailed your information is, the faster we can get utilities marked and you can start excavating.
What are the benefits to me?
One phone call is all you need and we take care of the rest.
We have years of experience locating underground utilities and we know the hazards to watch for.
Manitoba One Call is a safe, thorough service you can trust.
We take the worry out of what is buried, so you can start your project safely and on-time.
Can you locate inside buildings?
Manitoba One Call is equipped with technology and trained professionals to facilitate both interior and exterior location services.
How do I request this location service?
1. Submit your request by:
- Online Request
- Fax 204-222-7177 (Use online form as a guide for the information required to process your request)
- Phone 204-777-6590
2. We facilitate the necessary arrangements mark underground utilities.
3. Locates are valid for up to 10 days.
What are the hours of operation for Manitoba One Call?
8:00 AM – 5:00 PM
Monday – Friday
How do I know if the ticket has been processed?
If you submit a web request you will receive a confirmation number once you submit the information online.
The MB One Call ticket confirmation number will be emailed to you once the ticket is processed by MB One Call.
If you do not receive an MB One Call ticket confirmation number via email, please contact MB One Call at
info@mb1call.com
How much does this locate service cost?
Ask for a quote.
We have fixed rates for preferred customers.
What if I need to make a change to my locate request?
Contact MB1Call at info@mb1call.com with your ticket number and new information.
What can I expect from specific Manitoba utilities?
Please note the information pertaining to specific utilities was obtained from their website.
Manitoba Hydro
Manitoba Hydro checks for electrical and/or natural gas lines.
Between April 1 to October 31st a minimum one week notice is require for a locate service.
Your responsibilities concerning Manitoba Hydro location services:
• A locate form signed by Manitoba Hydro's locator MUST be obtained prior to excavation, and specific instructions on the form must be followed.
• If work has not started within 10 days after the locate was completed, you must again notify us to re-mark the work area and provide an updated electric and/or natural gas facilities locate form.
• The locate form must be kept at the excavation site until the excavation and backfill are complete.
• The location markings must be maintained and kept visible by the person or contractor doing the excavation.
• Be careful that site operators do not remove the line location markings. If the markings are obliterated, the work area must be re-marked.
Note: Manitoba Hydro only locates facilities that it owns and has no knowledge of or responsibility for privately-owned facilities. Electric conductors or gas pipes installed past the meter are owned privately by the property owner and, at times, are installed below ground before it enters the building. Outbuildings that are heated or have electrical power, wells, septic system pumps and hot tubs are other examples where privately-owned buried facilities may exist. In some instances there may be facilities before the meter that are owned by the customer such as: large ampacity, flat rate, or primary metered services.
Manitoba Hydro Locate
MTS Allstream
Ensure that the contacts you provide are familiar with the details of the excavation work, and can be contacted for clarification on the work being done if necessary.
MTS will contact you within two business days after receiving your request.
Shaw
• Two working days notice required prior to excavations near Shaw facilities.
• Shaw facilities must be located to a distance of five metres in each direction from the centre line of each crossing along the cable axis.
• No excavation or heavy equipment is to be used within 1.5 metres of Shaw facilities prior to installing appropriate weight bearing protection (earth berm or matting).
• A Shaw inspector may be required to be onsite during the crossing operation.
• Not less than one metre and no further than three metres on the approach side of the Shaw facilities, following the drill/auger's path.
• To a minimum depth of one metre beyond the depth of the actual cable.
• Disturbed soil below Shaw facilities must be compacted to minimum 95% proctor or as directed by the local authority. No compaction above Shaw facilities shall be carried out until minimum 30 centimetres fill is covering the facility. Reducing the depth of soil covering Shaw facilities is not allowed. The surface of the crossing area must be restored as closely as is practical to original condition.
Shaw Locate
